“No less than a 99 percent customer satisfaction rate is acceptable.”
When you need a roof repair or if you’re looking at a possible roof replacement, what do you look for in a roofing contractor? You expect quality workmanship—a promise only a skilled, certified, and experienced contractor can deliver on storm after storm time and again. Digging deeper, you look for a contractor with a reputation for great customer service and ethical business practices.
So, contractors making your short list must be honest, experienced, committed to ongoing training, and treat people right. Let’s narrow the field even more. Would you like a roofing contractor who offers the best warranty in the roofing industry? Would you like your contractor to be in the top 2 percent of roofing contractors nationwide? Then, your answer is simple. You’re looking for a GAF Master-Elite™ contractor.
WHO IS GAF?
General Aniline & Film, better known as GAF, is one of the leading roofing manufacturers in the country. With approximately 1 in 4 American homes constructed using GAF roofing materials, GAF is also one of the largest manufacturers. Further, GAF is well respected for their contributions to roofing R&D, promoting best roofing business practices, and spearheading ongoing education and training for roofing contractors.
GAF offers a roofing certification program for contractors called GAF Master-Elite™ Factory-Certified Weather Stopper Contractor. Earning GAF Master-Elite™ certification isn’t easy, with only about 2 percent of roofing contractors earning the esteemed designation. Truth be known, most roofing contractors can’t meet the stringent criteria GAF certification requires for ethical business practices, customer reviews, continued roofing education, and warranty and inspection coverage.
ETHICAL BUSINESS PRACTICES
You would hope that all contractors were legally licensed and insured in the state where they do business. Unfortunately, that’s not the case. There are plenty of fly-by-night outfits who have some experience and knowledge of roofing, yet they lack the backing and ethical business practices required to be successful and trustworthy.
Even worse, there are people who will knock on your door following damaging storms offering discounted contracting services for a modest deposit. Unfortunately, the work of these so-called “storm chasers” is shoddy at best, or they don’t do any work at all and disappear with your deposit. Fly-by-night “contractors” and schemers are dangerous to you, to your home, and to your finances.
When you hire a roofing contractor who has been certified as GAF Master-Elite™, you are literally guaranteed a company with proven ethical business practices and who meet the following business requirements:
- Be in business for no less than seven years.
- Be licensed in every state business is conducted.
- Carry no less than 1 million dollars in liability insurance.
- Stay current with Workers Comp insurance.
TRUSTED BY CREDITORS AND CUSTOMERS
When reviewing a contractor’s application for Master-Elite™ designation, GAF looks at credibility, work ethic, and trustworthiness. This is done through checking the contractor’s debts, if any, with their suppliers, checking a contractor’s credit report, and outright asking the contractor’s recent customers for their experience with the contractor’s services. No less than a 99 percent customer satisfaction rate is acceptable!
COMMITTED TO CONTINUED EDUCATION
GAF is committed to continued education for roofing contractors. This ensures the contractor stays abreast of the latest technologies, installations, and roofing best practices each and every year. To be considered for GAF Master-Elite™ designation, a contractor must be committed to continued roofing education and training and must recertify each year with GAF.
GAF WARRANTY ELIGIBILITY
GAF Master-Elite™ roofing contractors are the only roofing contractors in the country who can offer GAF’s unsurpassed warranties for roofing materials and workmanship.
- Golden Pledge® Warranty covers 100 percent of manufacturer defects for the lifetime of the shingle. Covers any workmanship defects for 25 years. Includes tear-off and disposal costs, and is one-time transferable.
- Silver Pledge® Warranty covers 100 percent of manufacturer defects for the lifetime of the shingle. Covers any workmanship defects for 10 years. Includes tear-off and disposal costs, and is one-time transferable.
- Systems Plus Warranty covers 100 percent of manufacturer defects for the lifetime of the shingle. Covers any workmanship defects for 2 years. Includes tear-off costs, and is one-time transferable.
We at Aurum Contracting sincerely hope this information helps you hire the right roofing contractor. To sum it up, a top-quality roofer plus a top-quality roofing product equals a top-quality roof for you installed by Aurum Contracting! Please call us at (608) 312-4343 or contact us via online form for your roofing and home contracting needs!